Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Knowledge: Add knowledge

Process where product is used: Explain how product can or should operate in customer cost system

B. Acquire

Shipping or availability information

No. SIC Year Note
1 4213 1986 Carolina Freight has a competitive advantage in service. Its sales have doubled in the past five years while averaging an 18.2% ROE. Carolina customers can call a toll-free number 24 hours a day to get both pricing information and en-route tracking.

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