Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Knowledge: Add knowledge

Process where product is used: Explain how product can or should operate in customer cost system

C. Use

Sales and service techniques for channel of distribution

No. SIC Year Note
1 8721 1986 Coopers & Lybrand's new ExperTAX program going out to 96 U.S. offices for internal use. Goal to get senior expertise out to 10,000 clients served mostly by junior auditors. Replaces the old method of questionnaires up to 200 pages long.

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