Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Knowledge: Add knowledge

Process where product is used: Explain how product can or should operate in customer cost system


No. SIC Year Note
1 4512 1987 American Airlines introduced Capture, service that lets companies automate their travel & expense information, so that they can instantly see what is being booked. Idea to create an electronic T&E report for each traveler, eliminating need for paper.

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