Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Money: Reduce the money the customer uses with the product. For more ideas on using pricing, please see the Improve/Pricing section of StrategyStreet.

B. Reduce the customer's spending on people, purchases or capital costs the customer uses with the product itself

Purchase costs used with the product itself
Reduce purchases of items used with the product itself

Correct errors in billing

No. SIC Year Note
1 4813 1986 Teleconsultants, an 18-month old company, helps customers of alternate long-distance carriers such as MCI and US Sprint recover refunds due to billing errors. The firm is typically able to recover 10 to 15% of the total long-distance bill in refunds.
2 8062 2002 Tenet hospital saves money by creating a system that makes sure all the needed insurance data is collected from patients upfront, so there's a reduced chance that insurers won't pay Tenet's bills.

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