Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

A. Reduce steps the customer must use with the product

Bring products closer to the customer
Place current products closer to current customer's location of purchase or use

Arrange for customer transportation to product

No. SIC Year Note
1 4100 1987 Greyhound is adopting airline tactics – it has a new program modeled after the hub-and-spoke system used by airlines. Vans from rural transportation agencies will connect with Greyhound buses in larger cities.
2 4899 2003 Videoconferencing helps Grace economize while keeping tabs on its diverse global business. As an alternative to global business travel, it saves $1.5 million a year in airfare for the chemical and specialty materials supplier W.R.Grace & Co.

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