Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

A. Reduce steps the customer must use with the product

Reduce customer steps in the product process
Complete some of customer's steps with the product

Installation steps

No. SIC Year Note
1 3571 2002 Apple Computer has created a strong, applications-based software strategy, a feat for a PC manufacturer, where hardware and software usually don't harmonize. Some of Apple's software applications include iPhoto, iDVD, iTunes, and iMovie.
2 3571 2002 The Mac is unquestionably the better platform for creative uses. iPhoto digital photo sharing software available on Macs is one of the most user-friendly and comprehensive photo-management programs available today. The same can be said for Mac's iTunes di
3 3576 2004 Netgear's rivals use many of the same parts and manufacturers. So Netgear has to keep turning out newer, faster and more feature-packed products to stay a step ahead. That means network gear that combines several functions into one product.
4 5812 2004 At Starbucks, it takes about three minutes on average from the time a customer gets in line until the order is delivered. That is down about 30 seconds from when the company started measuring five years ago. One step was to stop requiring signatures with
5 5812 2004 Caribou Coffee Co., a 310-unit chain based in Minneapolis, has stopped requiring signatures for credit-card purchases under $10.
6 7379 2004 In response to increased competition, WebEx, the online meeting company, is adding the ability to launch online meetings from AOL's Instant Messenger service.

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