Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

A. Reduce steps the customer must use with the product

Reduce customer steps in the product process
Modify product to reduce maintenance

Complete process faster so less maintenance required

No. SIC Year Note
1 100 1987 Seeds of Tomorrow claims it has an affordable hybrid cotton. One variety matures 2-3 weeks faster than regular plants. Farmers pay more for the seeds, but save on irrigation & pesticide costs.
2 7379 2001 Scale Eight's advantage is that it allows access from two different points at the same time. With Scale Eight software, if someone updates a piece of information in an engineering center in Ireland the people in San Jose see the current data instantly.

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