Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

A. Reduce steps the customer must use with the product

Reduce customer steps in the product process
Modify product to reduce maintenance

Intervene earlier in the process to reduce problems

No. SIC Year Note
1 4300 1990 UPS sent a letter to its customers to warn them of a possible impending strike.
2 4512 2004 Jet Blue started operations in February of 2000 with two airplanes flying out of Kennedy, New York. All pilots are provided with laptops to calculate the load and balance of their planes before take off.

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