Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

A. Reduce steps the customer must use with the product

Reduce customer steps in the product process
Modify product to reduce maintenance

Increase the quality of the product to reduce customer time in repair

No. SIC Year Note
1 7300 2004 Microsoft has developed technology that enables users to employ a single search to locate information, data, and files stored on their personal computers and the Internet. A search on "Madonna" for instance, located and displayed music files, still images and text files related to the pop-music star. This technology is aimed at competing with the popular search engine, Google.

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