Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process
Allow customers to complete some of company's steps to save time

Enter orders directly into company system

No. SIC Year Note
1 7996 Traditionally, ride lines at Disneyland take up to 60 minutes. Disneyland's new Fastpass changes all this. It is a virtual queue system introduced on three of the park's most popular rides. Instead of waiting in line, your put your park pass into the Fastpass machine and receive a printed reservation. It assigns you to a one-hour block of time during which you can return to the ride and join the Fastpass line rather than the regular line. Fastpass lines can cut the wait from 75 minutes to 10. The passes are free and there is little wait to get them.

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