Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process
Allow customers to complete some of company's steps to save time


No. SIC Year Note
1 3663 2005 Now, with a global glut in panels (used for flat-panel TVs), PC companies such as Dell can draw on some real advantages. Teams of Dell engineers can co-develop Dell-branded TVs with flat-panel engineers from Asian panel suppliers.
2 3861 2004 In 1995, 640 million rolls of film were sold in the U.S., for $4.9 billion. Consumers' habits were entrenched: They snapped photos, took the film to a nearby store and got prints. H-P in 1995 began building specialized digital photo printers. The company concentrated on making these printers work well with high-quality inks and paper so that home-printed digital images would retain the gloss of traditional film prints.

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