Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process
Increase service capacity

Add more regular customer assistance

No. SIC Year Note
1 7389 2002 Corporate Executive charges $30,000 a year for senior managers to gain access to its products and services. These products include best-practice research reports, one-on-one time with staff experts, and invitations to meetings.
2 7389 1989 Visa introduced a card system designed especially for fast-food restaurants, where credit can be checked in seconds (speed).

<< Return to Use Steps