Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process
Increase service capacity

Supplement service during peak times

No. SIC Year Note
1 0 2001 Marriott guarantees that room service breakfast will be delivered within 15 minutes or it will be free. This adds incentive for servers to be on-time as they will pay for orders not delivered in a timely fashion. MacIntosh worked to reduce the boot-up time of its machines, saving their customers time and irritation.
2 4011 2002 Union Pacific has started charging its rail freight customer as much as 40% extra, comparable to trucking charges, for faster delivery on shipments from Los Angeles to Atlanta.
3 4513 2004 Dynamex has found a profitable niche as a same day business-to-business courier in metropolitan areas across the U.S. and Canada. Dynamex offers three types of same day delivery. It provides on demand pickup and delivery of time sensitive goods 24 hours a day.
4 7514 2003 The rental car companies see both pros and cons of consolidated rental. The consolidated facilities were typically spacious and packed with amenities. However, some consolidated facilities were so far from terminals that the long bus ride cut into any potential time savings.

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