Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process
Increase service capacity

Extend hours

No. SIC Year Note
1 2711 NA San Francisco Chronicle offers sports updates by phone. A guide to the phone service is in the paper. Service is free.

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