Final Customer Purchasing from the Product Producer

Use Steps: Use steps include all the customer's value added activities or the consumption of the product itself. These steps include all the costs the customer incurs in employing the product in its intended use.

Resources: Reduce resources required for the use of the product

Time: Reduce the time the customer must spend with the product

B. Improve wait times in the process

Reduce wait times in the process


No. SIC Year Note
1 3661 2002 The $549 T-Mobile Pocket PC Phone Edition uses Microsoft phone software. The device features a touch screen which can be cumbersome but it has a bigger and crisper display than the Handspring Treo and T-Mobile Sidekick devices. It also synchronizes with Microsoft applications on the PC and can download digital music.

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