Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
A. Needs for comfort and status
3. Status through the recognition of customer's individual needs for product
|1||3571||1986||Digital has the capacity of computers to talk to each other seamlessly, and IBM doesn't have it. DEC offers compatible computers; IBM, a hodgepodge.|
|2||7372||1987||Part of Bookshelf's appeal is that it will work with any of 14 word-processing programs on IBM or compatible PCs.|
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