Final Customer Purchasing from the Product Producer
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B. Needs to avoid sources of anxiety
3. Economic limitations: Segment customers according to the limitations set by their economic interests and concerns
High price point
|1||3577||2002||Tech companies have taken the area of product support, once a standard service, and turned it into something that customers have to pay extra for. This has caused a boom in profits for tech companies and retailers that offer extended-warranty programs.|
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