Final Customer Purchasing from an Intermediary of the Product

Acquire Steps: Acquire steps include all activities the customer completes preceding the purchase of the product. These steps include the customer's efforts needed to identify and evaluate Intermediaries and travel to the Intermediary location.

2. Emotional: Segment customers according to the personal emotional needs of the segment.

B. Needs to avoid sources of anxiety

1. Risks in relationship: The customer segment needs reassurance it can trust:

Company Capability: Company capability that crosses all products
Reliability Leader: The company can be counted on to lead the industry in major aspects of Reliability- Segment interested in being assured that:

Company will maintain consistent presence in market

No. SIC Year Note
1 5045 2000 Since Nu Horizons doesn't have products for computers and monitors its reach is limited in the face of giant companies like Arrow Electronics and Avnet. It has, however, also helped Nu maintain a steady revenue and stable customer list.
2 5734 2001 Apple's new retail stores will most likely appear in upscale shopping centers and malls.
3 6141 2001 AmeriCredit Corp. is considered a subprime auto lender, and lends to those with weaker credit histories.

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