Final Customer Purchasing from an Intermediary of the Product
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
B. Needs to avoid sources of anxiety
1. Risks in relationship: The customer segment needs reassurance it can trust
A process or procedure: A specific process apart from the company or product
|1||7375||2004||Most comparison-shopping sites include a vendor ranking based on buyer feedback. It is a way for merchants to get prominent listings without having to buy them.|
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