Final Customer Purchasing from an Intermediary of the Product

Use Steps: Use steps include all the Final customer’s activities to find the appropriate product category at the Intermediary, to choose among the alternatives to the product and to take delivery of the product.

2. Emotional: Segment customers according to the personal emotional needs of the segment.

A. Needs for comfort and status

3. Status through the recognition of customer's individual requirements for product.

Convenience of:


No. SIC Year Note
1 5311 1986 Nordstrom's clerks keep notebooks on customer dress sizes and fashion preferences.
2 5331 1992 Many Wal-Mart stores have more than 100,000 square feet of space and carry a wide range of products. A Dollar General store has an average of 5,600 square feet and carries only 5,000 items.
3 5411 1988 The Country Fair supermarket offers in-house child care service to free parents from carting their children up and down aisles. Parents must remain in the store.
4 5411 2004 Supermarket operators say the shop by touch devices will make shopping faster and easier, build customer loyalty by tailoring discounts and make for a smoother shopping experience.
5 5511 1992 Auto Advisor specializes in hand-holding, interviewing customers to help them decide what car they need.
6 5699 2002 In the "epicenter" New York Prada store, high-tech wizardry is used to grab shoppers' attention. Salespeople in the store are armed with wireless handheld computers that tag & keep track of merchandise as well as let them instantly bring up a certain customer's likes and dislikes, and all of that information on a customer at home or in the store can be accessed at the touch of a button by a salesperson.
7 5900 1997 Discounters make the emotion-laden purchase of a casket more like other retail. You can shop in a showroom, call an 800 number or order on the Internet. Many companies offer 24-hour delivery.
8 5945 2002 FAO Schwarz offers services such as personal shoppers, free gift wrapping, a well-versed sales staff and life-size toy characters walking around its stores. To pay for these premium services, FAO's prices average 0-15% above those of its competitors.
9 6021 2002 Bank of America, the country's largest ATM operator, recently introduced about 500 machines that allow customers to pre-set preferences for cash-withdrawal amounts and whether or not a customer wants a receipt. FleetBoston allows customers to tap funds from home-equity loans through its 3,700 ATMs. 7-Eleven is testing 98 machines that cash checks and send wire transfers. Banks also plan to run advertisements on their ATMs that will be targeted to the specific personal financial situation of each customer. The changes stem from big changes in ATM technology, switching from International Business Machines' aging OS/2 platform to the more flexible Microsoft NT operating system.
10 6099 1998 It’s a tradition for small-business owners to get together to start a community bank. Customers are drawn to these kind of banks if they are tired of impersonal larger banks.
11 6162 2000 The best place to start researching a mortgage now is the Internet. The quotes are more current than those in the newspaper, and you can ask for quotes on properties you're considering by typing in the asking price and the down payment you can afford. All the Web sites offer the financial tools to tailor a mortgage to your own personal situation.
12 6211 2004 Ameritrade Holding Corp. is rolling out Amerivest, an online service that helps investors pick an asset allocation tailored to their risk tolerance, and then, with a click of a button, purchase ETFs to execute that choice.
13 6211 2004 At Ameritrade, investors answer six questions designed to measure their risk tolerance and then are funneled into one of 25 model ETF portfolios.

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