Final Customer Purchasing from an Intermediary of the Product

Use Steps: Use steps include all the Final customer’s activities to find the appropriate product category at the Intermediary, to choose among the alternatives to the product and to take delivery of the product.

2. Emotional: Segment customers according to the personal emotional needs of the segment.

B. Needs to avoid sources of anxiety

Economic limitations: Segment customers according to the limitations set by their economic interests and concerns.

No. SIC Year Note
1 4800 1987 It costs 22 cents to mail a local letter, but a fax sent from one SF office to another goes for free over local telephone lines. The recipient pays only 5 cents a page for specially coated fax paper.
2 5411 1999 Save-A-Lot and other discounters target the customers of Wal-Mart that earn $30,000 or less and make up 34% of the super center's shoppers. These kind of shoppers will always go for the lower price and don't mind a limited selection.
3 5943 2001 Siebel eBusiness Consulting was in a printing bind, so it decided to give a try. The Web site had links to partner companies that do printing, copying, and other services on short notice. Siebel clicked on NowDocs, an online print shop that lets customers upload word files from their personal computers with data on what they want done. The work is printed at the nearest service center and sent to the customer in 2-4 hours via express delivery.
4 6211 2004 Exchange-traded funds have become popular due to their flexibility and low fees. Expenses for ETFs that invest in domestic stocks average just 0.37% of assets against 0.73% for comparable no-load index funds. ETFs can be more tax-efficient than funds too.
5 7011 1988 At Alpine Meadows, Badger Pass, and Donner Ski Ranch, skiers over 70 can ski free any time during the season.
6 7841 2002 Blockbuster has 8000 stores and is testing an in store version of the Netflix service called Freedom Pass. Freedom Pass would allow customers to have 2 or 3 disks out at a time on a subscription basis and is expected to cost $25 a month. But Freedom Pass does not include delivery or a comparable selection.
7 8111 2003 We the People do-it-your-self legal business. These firms don't offer legal advice but instead they take information from customers and fill out legal forms on their behalf.

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