Final Customer Purchasing from an Intermediary of the Product

Use Steps: Use steps include all the Final customer’s activities to find the appropriate product category at the Intermediary, to choose among the alternatives to the product and to take delivery of the product.

3. Intellectual: Segment customers on the basis of their current knowledge and understanding of the company and its products

A. Knowledge of company and company product

1. Familiarity with company and brand, crossing all products.

Customer knows the channel brand but not the producer brand- Segment knows channel brand primarily for:


No. SIC Year Note
1 7379 1999 Most of the expert help sites don't have a formal screening process for experts. Instead they let web surfers decide whether an expert is up to snuff. "If you're good and give good answers people will keep coming back to you with questions."

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