Intermediary Purchasing from the Producer of the Product

Guarantee Steps: The Guarantee steps include the activities required for the Intermediary customer to keep the product or service in working order for the Final user. These activities include both problem assessment and correction.

Emotional: Segment customers according to the personal emotional needs of the segment.

B. Needs to avoid sources of anxiety

Limitations set by time: Segment customers according to the causes of the limitations set by time

No. SIC Year Note
1 3531 1992 Caterpillar delivers replacement parts within 72 hours, 99.7% of the time.
2 3572 2002 Radio frequency identification systems (RFID) allow "silent commerce" between the chips and receivers, popularizing them in a number of industries seeking more efficient item tracking methods.
3 3949 2001 Callaway Golf is changing its company to accept orders in the winter rather than in spring, in order to get a better forecast of demand.
4 6300 2005 Carriers create local presence to support their independent agents and still control costs with a "thin branch" operating model. In this operating model, two to four people working in a local market are supported by centralized services for rating, administrative support, transaction processing, underwriting analysis and information collection. This model reduces overhead and allows the local underwriters to work out of their home or car, while spending most of their time on site with agents.
5 7200 2002 Media Arts group is recovering thanks to new merchandising tactics and agreements with artist, Thomas Kinkade. Licensed art, which includes a variety of home décor items, is found in gift stores and Thomas Kinkade galleries. The company is changing the way licenses are granted, focusing on quality and fit with brand image. Retailers will sell coordinated sets to create a more cohesive mix.

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