Intermediary Purchasing from the Producer of the Product

Return Steps: The Return steps include activities required to return defective product to the supplier. These activities include the work to deliver the product to the supplier and receive credit for the returned product.

2. Emotional: Segment customers according to the personal emotional needs of the segment.

A. Needs for comfort and status

1. Status through the recognition of customer's individual needs for product

Reliability Leader: The company can be counted on to lead the industry in major aspects of Reliability

No. SIC Year Note
1 2389 N/A Thor-Lo promises that your feet will feel better or your money back. You must wear them for 30 days. If your feet don't feel better, you can get a full refund. You must include a dated sales receipt.

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