Knowledge of Product Technology

A Final customer buying from an intermediary of the product The Final customer is the one who makes the final decision on what product to buy and from which supplier to buy it. Most consumer products, and many industrial products, reach Final customers through Intermediaries.

Dispose Steps: Dispose steps include all activities required to eliminate the product from the customer's premises. These steps include the costs for removal and final disposition of the product.

3. Intellectual:

B. Knowledge of product technology




1 5311 2001 At Sears, a young woman working in sewing machine sales noticed an upswing in the return of recently purchased machines. She called these customers to explore their reasons for the return and found that the machines were often too complicated for the users. To help them, she began inviting customers for sewing classes and saw the flood of returns begin to recede.