Average – Some Acquaintance, But May Not Be Current Customer in the Industry
A Final customer buying from an intermediary of the product The Final customer is the one who makes the final decision on what product to buy and from which supplier to buy it. Most consumer products, and many industrial products, reach Final customers through Intermediaries.
Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.
A. Knowledge of company and company product
3. Knowledge of product technology
b. Average – some acquaintance, but may not be current customer in the industry
|1||8082||1997||Matria is providing services that benefit both the patient and the provider/payor. The patient benefits by receiving individualized screening and education, easy scheduling, 24 hour access to a perinatal nurse, and more.|
|2||6321||1990||Employers Health Insurance has a complex data base of scripts that employees can read to customers on the phone. Callers who ask questions that aren't covered in the scripts can be referred to specialists at any point. This process saves telephone time.|