Brainstorming Ideas: A Final Customer Purchasing from the Producer of the Product

Final customer buying from a product producer. Final or end-user customers incur four cost steps in connection with the product sold by a producer.

Maintain Steps: Maintain steps include all activities required to keep the product in working order. These steps include the costs the customer incurs to diagnose and correct product problems.

A. Knowledge

Resources: Reduce resources required for theuse of the product

  1. Money

  2. Time – Reduce the time the customer must spend with the product

    1. Warnings and advice

    2. Reduce steps the customer must use with the product


      1. Warnings and advice Examples>>

      2. Reduce wait times in the process

        1. Allow customers to complete some of company's steps to save time Examples>>

        2. Speed the process Examples>>

        3. Increase service capacity Examples>>

        4. Enable products to work seamlessly with other products Examples>>

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